Privacy Policy

Insight Lab considers itself to be a steward of industry-specific information that we collect, manage and provide. It is our responsibility to safeguard the information within our care, and we are committed to managing our data in a secure and responsible manner. We provide products and services based on information about millions of businesses and business professionals. This Privacy Policy explains how Insight Lab collects, uses, manages, shares, and secures business professional and business contact data and information about website visitors and users of our products (“Data”). It is designed to comply concurrently with the privacy laws of various jurisdictions; where any such law grants stronger rights, those stronger rights apply to residents of that jurisdiction. 

Our Data management practices are guided by our Global Privacy Principles, which commit Insight Lab to the following tenets: 

Accountability for Onward Transfer: Data is disclosed to third parties only for the purposes described in this notice and as permitted under applicable law, including where the individual has provided implicit or explicit consent. Where Data is shared, we require contracts that include limitations on use, comparable security standards, and data-handling procedures. International transfers are made under recognised safeguards such as adequacy decisions, Standard Contractual Clauses, the UK IDTA / Addendum, or equivalent local instruments, with a transfer-impact assessment where required (for example under the UK Data (Use and Access) Act 2025, India’s DPDPA, Indonesia’s UU PDP, and Nigeria’s NDPA).

Data Integrity and Purpose Limitation: We employ substantive measures to produce high-quality, timely, and reliable Data, including direct contact with businesses and quality-assurance procedures during collection and processing. Data is used in a manner compatible with the purposes for which it was collected and authorised, on lawful bases that include consent, contract, legal obligation, legitimate interests, and other locally recognised grounds. 

Access and Correction: We provide businesses and business professionals with access to their information held in our databases and an opportunity to correct verified inaccuracies. Subject to local law, individuals also have rights of erasure, restriction, objection, data portability, withdrawal of consent, the right not to be subject to solely automated decisions with legal or similarly significant effects, and (where granted, e.g. India’s DPDPA) the right to nominate another individual to exercise rights on their behalf. Verified rights requests are handled within the timeframe required by local law. 

Data Security: We apply appropriate technical, physical, and administrative measures to protect Data against unauthorised access, alteration, disclosure, or destruction. In the event of a personal data breach meeting the notification threshold of an applicable law, we notify the relevant authority and, where required, affected individuals within the statutory timeframe (typically 72 hours under the GDPR/UK GDPR, Kenya, Nigeria, the Philippines, and Indonesia).  

Accountability: We adhere to our Privacy Principles through ongoing compliance, training, documentation, assessment, and dispute-resolution initiatives. To exercise a right, raise a complaint, or contact our Data Protection / Grievance Officer, write to privacy@insightlab.co. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. We update this Policy when our practices or applicable law change; the Effective Date above indicates when it was last revised. 

Last updated: Mon, Sep 22, 2025 

Insight Lab, a subsidiary of Nexsales Solutions, considers itself to be a steward of industry-specific information that we collect, manage, and provide. It is our responsibility to safeguard the information within our care, and we are committed to managing our data in a secure and responsible manner. We provide products and services based on information about millions of businesses and business professionals. 

  

This Privacy Policy explains how Insight Lab collects, uses, manages, shares, and secures business professional and business contact data and information about website visitors and users of our products (“Data”).  

What Information We Collect 

We collect business and professional information directly from you when you: 

  • Complete a survey, including your responses, contact information (such as name, company, role, email, or phone number), and expressed preferences. 
  • Indicate interest in receiving additional content or participating in a discovery meeting with a survey sponsor. 
  • Engage with our website, community, or related digital services (through cookies, analytics, or log data). 

How We Use Your Information 

We use Data for the following purposes: 

  • To administer research surveys and deliver promised rewards (e.g., Amazon gift cards, Apple AirPods). 
  • To generate and share aggregated, anonymized insights with clients and sponsors. 
  • To share your individual survey responses and contact details with a survey sponsor only if you have explicitly opted in. 
  • To contact you by phone or email regarding sponsor discovery discussions, when you have expressed interest. In some cases, this may include outreach by our AI-enabled call system, which is used only with your prior consent. 
  • To operate, maintain, and improve our services, including fraud prevention and quality assurance. 

Lawful Basis and Consent 

We process your personal information on the following bases, as permitted by applicable law: 

  • Consent: For example, when we share your information with survey sponsors, send you marketing communications, or contact you by phone regarding a discovery meeting. You may withdraw your consent at any time (see “Contact Us” below). 
  • Contractual necessity: When processing is required to administer surveys, authenticate participants, and provide rewards. 
  • Legitimate interests: For purposes such as fraud prevention, survey quality control, and internal analytics, provided these interests do not override your rights. 
  • Legal obligations: When we are required to retain or disclose information for compliance, tax, audit, or other legal purposes. 

Data Sharing 

We disclose Data to third parties only as described in this notice and as permitted under applicable law: 

  • Survey sponsors — but only if you have opted in. 
  • Service providers — such as vendors who fulfill rewards, under contractual obligations of confidentiality and security. 

 We do not sell your personal information. 

Data Sharing 

We disclose Data to third parties only as described in this notice and as permitted under applicable law: 

  • Survey sponsors — but only if you have opted in. 
  • Service providers — such as vendors who fulfill rewards, under contractual obligations of confidentiality and security. 

 We do not sell your personal information. 

Data Retention 

We retain your personal Data only as long as necessary to: 

  • Fulfill the purposes outlined in this policy, 
  • Comply with legal or contractual requirements, and 
  • Resolve disputes or enforce our agreements. 

Your Rights 

Depending on your location, you may have rights to: 

  • Access, correct, or delete your information. 
  • Opt out of the sale or sharing of your personal information. 
  • Restrict use of your information for marketing purposes. 
  • Lodge a complaint with a data protection authority. 

You can exercise these rights by writing to us at: privacy@nexsales.com. 

Data Security 

Insight Lab applies appropriate technical, administrative, and physical safeguards to protect Data against unauthorized access, disclosure, alteration, or destruction. 

 

Accountability and Governance 

We hold ourselves accountable to our Privacy Principles through regular training, compliance audits, contractual safeguards with partners, and dispute resolution mechanisms. 

  

Updates to this Policy 

We may update this Privacy Policy from time to time. Any material changes will be posted on our website prior to taking effect. 

  

Contact Us 

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact at: privacy@nexsales.com.