Event Details
WEBINAR
The Augmented Agent: Beyond CTI to Smart Workspaces
DATE
April 23, 2026
TIME
2:00-3:00 PM EST
DURATION
1 Hour
NEXT STEPS
What happens next
Step 1
Personal Confirmation
A member of our team will reach out shortly to confirm your details
Step 2
Calendar Invite
You will receive a calendar invitation 2 days before the event.
Step 3
Stay Updated
Keep an eye on your inbox for important updates and session materials.
Meet Your Speakers
Industry leaders sharing their insights
John is a leading authority on world-class customer experience and a best-selling author of six books on customer and employee experience. He is the president of The DiJulius Group, a consulting firm serving brands like Starbucks, Chick-fil-A, The Ritz-Carlton, PwC, and more, and host of The Customer Service Revolution Podcast.
Beyond consulting, John has built three successful businesses, including John Robert’s Spa—named one of the Top 20 Salons in America—and the nonprofit Believe in Dreams. He helps organizations turn customer service into their greatest competitive advantage and become brands customers can’t live without.
For more than 30 years, Joel has been dedicated to creating world-class customer experiences as Partner & Chief Client Officer at Five Star Call Centers.
A leader in CX innovation, he helps businesses leverage AI, automation, and data to optimize operations and elevate every customer interaction.
Joel excels in building strategic partnerships, coaching high-performing teams, and designing seamless, loyalty-driving customer journeys.
Passionate about service on and off the clock, he’s also committed to community volunteer work and empowering others to thrive.
Meet Your Speakers
Industry leaders sharing their insights
John is a leading authority on world-class customer experience and a best-selling author of six books on customer and employee experience. He is the president of The DiJulius Group, a consulting firm serving brands like Starbucks, Chick-fil-A, The Ritz-Carlton, PwC, and more, and host of The Customer Service Revolution Podcast.
Beyond consulting, John has built three successful businesses, including John Robert’s Spa—named one of the Top 20 Salons in America—and the nonprofit Believe in Dreams. He helps organizations turn customer service into their greatest competitive advantage and become brands customers can’t live without.
For more than 30 years, Joel has been dedicated to creating world-class customer experiences as Partner & Chief Client Officer at Five Star Call Centers.
A leader in CX innovation, he helps businesses leverage AI, automation, and data to optimize operations and elevate every customer interaction.
Joel excels in building strategic partnerships, coaching high-performing teams, and designing seamless, loyalty-driving customer journeys.
Passionate about service on and off the clock, he’s also committed to community volunteer work and empowering others to thrive.
Don't forget your reward
All attendees will receive a $50 Amazon Gift Card and a participation certificate within the InsightLab Community.
NEXT STEPS
Get the most out of this session
Block your calendar
Set aside the full hour for an
uninterrupted experience.
Join from a quiet environment
Find a space where you can focus
and engage fully.
Bring your CX or AI questions
We'll have a live Q&A come
prepared to dive deep
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