Designing the Future Health Workplace:
Where Experience & Operations Converge
December 12 | 1 PM EST
Overview
The Future Health Workplace is no longer just hospitals or call centers. It’s a digital-first ecosystem where Customer Experience (CX), operations, and technology converge, powered by AI, humans, and data. Healthcare organizations face two key challenges: patient friction across touchpoints and staff burnout from disconnected systems.
In this webinar, learn how AI-driven orchestration and smart communication can unify care teams, streamline operations, and deliver seamless, patient-centered experiences.
Why Attend
Hear from senior CX and contact center leaders on how to:
- Improve operational efficiency while reducing staff fatigue
- Deliver seamless, multi-channel patient journeys
- Leverage technology to harmonize care teams, patients, and data
Key Takeaways
- Broken workflows = burnout & friction: Disconnected tools stress staff and patients.
- Small gaps, big fallout: Minor delays can derail outreach and care.
- Care knows no walls :Virtual consults, home visits all require seamless communication
- Unite CX + IT: An AI-powered layer breaks down silos for smarter interactions.
- Pilot smart, scale safely: Start lean, test, then automate at scale for meaningful change.
Attend the full session,
grab your $200 Amazon gift card!
Speaker | Moderator
Justin Robbins has spent more than 20 years exploring how human connection and technology shape customer interactions and business outcomes.
Over his career, Justin has managed contact centers, built service organizations, led global training programs, authored influential research, and advised SaaS companies on go-to-market and executive communications.
Today, as Founder and Principal Analyst at Metric Sherpa, Justin blends research, strategy, and storytelling to help organizations cut through complexity and act with confidence. He also serves on the Board of Directors at CX Accelerator and the Quality Assurance & Training Connection, supporting customer experience professionals across their careers.
For more than 30 years, Joel has been dedicated to creating world-class customer experiences as Partner & Chief Client Officer at Five Star Call Centers.
A leader in CX innovation, he helps businesses leverage AI, automation, and data to optimize operations and elevate every customer interaction.
Joel excels in building strategic partnerships, coaching high-performing teams, and designing seamless, loyalty-driving customer journeys.
Passionate about service on and off the clock, he’s also committed to community volunteer work and empowering others to thrive.
Speaker | Moderator
Justin Robbins has spent more than 20 years exploring how human connection and technology shape customer interactions and business outcomes.
Over his career, Justin has managed contact centers, built service organizations, led global training programs, authored influential research, and advised SaaS companies on go-to-market and executive communications.
Today, as Founder and Principal Analyst at Metric Sherpa, Justin blends research, strategy, and storytelling to help organizations cut through complexity and act with confidence. He also serves on the Board of Directors at CX Accelerator and the Quality Assurance & Training Connection, supporting customer experience professionals across their careers.
For more than 30 years, Joel has been dedicated to creating world-class customer experiences as Partner & Chief Client Officer at Five Star Call Centers.
A leader in CX innovation, he helps businesses leverage AI, automation, and data to optimize operations and elevate every customer interaction.
Joel excels in building strategic partnerships, coaching high-performing teams, and designing seamless, loyalty-driving customer journeys.
Passionate about service on and off the clock, he’s also committed to community volunteer work and empowering others to thrive.
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