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Overview
Why Attend
- Learn how leading CX teams are reducing agent fatigue caused by fragmented tools
- Understand how intelligent workspaces prepare agents with real-time context and guidance
- Discover how to improve resolution speed and consistency without overhauling existing systems
Key Takeaways
Smarter agents, faster resolutions: Equip agents with real-time insights and guidance to handle complex interactions with confidence.
One workspace, multiple channels: Unify voice, messaging, and digital channels into a single agent experience.
Connect systems without disruption: Use an intelligent layer to orchestrate workflows and data across existing tools.
Register for the webinar and get a $50 Amazon gift card!
Speaker | Co-Host
John is a leading authority on world-class customer experience and a best-selling author of six books on customer and employee experience. He is the president of The DiJulius Group, a consulting firm serving brands like Starbucks, Chick-fil-A, The Ritz-Carlton, PwC, and more, and host of The Customer Service Revolution Podcast.
Beyond consulting, John has built three successful businesses, including John Robert’s Spa—named one of the Top 20 Salons in America—and the nonprofit Believe in Dreams. He helps organizations turn customer service into their greatest competitive advantage and become brands customers can’t live without.
For more than 30 years, Joel has been dedicated to creating world-class customer experiences as Partner & Chief Client Officer at Five Star Call Centers.
A leader in CX innovation, he helps businesses leverage AI, automation, and data to optimize operations and elevate every customer interaction.
Joel excels in building strategic partnerships, coaching high-performing teams, and designing seamless, loyalty-driving customer journeys.
Passionate about service on and off the clock, he’s also committed to community volunteer work and empowering others to thrive.
Speaker | Co- Host
John is a leading authority on world-class customer experience and a best-selling author of six books on customer and employee experience. He is the president of The DiJulius Group, a consulting firm serving brands like Starbucks, Chick-fil-A, The Ritz-Carlton, PwC, and more, and host of The Customer Service Revolution Podcast.
Beyond consulting, John has built three successful businesses, including John Robert’s Spa—named one of the Top 20 Salons in America—and the nonprofit Believe in Dreams. He helps organizations turn customer service into their greatest competitive advantage and become brands customers can’t live without.
For more than 30 years, Joel has been dedicated to creating world-class customer experiences as Partner & Chief Client Officer at Five Star Call Centers.
A leader in CX innovation, he helps businesses leverage AI, automation, and data to optimize operations and elevate every customer interaction.
Joel excels in building strategic partnerships, coaching high-performing teams, and designing seamless, loyalty-driving customer journeys.
Passionate about service on and off the clock, he’s also committed to community volunteer work and empowering others to thrive.
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